Frequently Asked Questions
Please see below for answers to common questions from customers.
Our Product
What is Restore?
Restore is a plant-based vulvar moisturizer formulated with DHEA and complementary botanical extracts. It’s designed to support comfort, hydration, and tissue wellness through natural, science-led care.
How does Restore work?
Our proprietary liposomal delivery system helps DHEA absorb gently into the skin, supporting natural balance and softness over time. It’s formulated without synthetic preservatives or fragrance, for daily use on delicate tissue.
Can I use Restore with other products or therapies?
Yes, Restore can generally be used alongside other personal care or medical treatments. However, we recommend consulting your healthcare provider if you’re using prescription hormone therapies or have specific medical concerns.
Is Restore safe for daily use?
Yes. Restore is made with plant-sourced ingredients and designed for ongoing daily care. If you have sensitivities or allergies, review the ingredient list and patch test before first use.
Women's Health
Why does vulvovaginal wellness matter?
The vulva and vaginal tissues are sensitive to hormonal changes, especially during midlife and menopause. Supporting these tissues helps maintain comfort, confidence, and natural vitality.
What is DHEA?
DHEA is a natural hormone precursor produced by the body. It plays an important role in supporting healthy, resilient tissue. Our formula uses a gentle, topical form that works locally, supporting hydration and comfort without affecting systemic hormone levels.
Does this product contain estrogen?
No. Restore is formulated with DHEA, which is locally converted by the body’s own enzymes. It does not contain added estrogen.
Who can benefit from Restore?
Restore is suitable for adult women of all ages who want to support vulvar comfort, hydration, or sensitivity related to hormonal changes, stress, or menopause.
Ordering & Shipping
Where do you ship?
We currently ship within the United States only. International shipping is not yet available, but we’re working toward it.
How long will my order take to arrive?
Orders are processed within 2–4 business days and typically arrive within 7 business days, depending on location and carrier. You’ll receive tracking information once your order ships.
How will my order be packaged?
All orders ship discreetly in plain packaging to ensure privacy and comfort.
Refunds & Returns
Can I return a product?
If you’re unsatisfied, please log in to your account to start the refund process.
Who pays for return shipping?
Customers are responsible for return shipping and tracking. We recommend using a trackable method to ensure your return arrives safely and is insured.
How long will it take to process my refund?
Please allow up to 14 business days after we receive your return for your refund to process.
What if my product arrived damaged?
Contact us immediately at hello@thevulvaco.com with your order details and photos of the damage. We’ll work quickly to make it right.